Terms & Conditions

Terms and Conditions

Thank you for visiting Calladistribution.co.uk. We’ve prepared the information below to ensure that your experience of our website is one you’ll want to repeat again and again. Should you have any questions concerning any of our policies, we encourage you to contact us.

These products are sold to professionals only, and are not to be sold to the general public online. Neither are they, or the treatments they are for, to be advertised on Groupon, Wowcher, eBay, Amazon, or any discount sites.  This is to protect the brand identity.  Failure to adhere to these restrictions may result in termination of supply.


copyright statements

website content

This website is expressly owned and operated by Calla Distribution Ltd. Unless otherwise noted, the design and content featured on Calladistribution.co.uk - including navigational buttons and images, artwork, graphics, photography, text, and the like, are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Calla Distribution Ltd. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Calla Distribution Ltd. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from calladistribution.co.uk. You may, however, download or electronically copy and print any of the page contents displayed on the site, and even forward certain pages of this site to a friend via email; but please remember that these are available for your personal, non-commercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. Hard copies of calladistribution.co.uk must include the copyright notice displayed on every Web page.



technical issues

Given the unpredictability of technology and the online environment, Calla Distribution Ltd does not warrant that the function or operation of this web site will be uninterrupted or error - free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to, and user of, this website, you must assume full responsibility for any costs associated with servicing of equipment used in connection with the use of our site. As a visitor to, and a user of, this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Calla Distribution Ltd shall not be liable for damages of any kind related to your use of or inability to access this site.

product display

Please understand that we have made every effort to display the products featured on calladistribution.co.uk as accurately as possible. However, the colours we use - as well as the display and colour capabilities of your particular computer monitor - will greatly affect the colours you actually see on the screen. Calla Distribution Ltd cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.

product availability

At calladistribution.co.uk we go out of our way to ensure that products presented herein are available for purchase. Occasionally, products are deleted from our product offerings. When an item featured on Calladistribution.co.uk is no longer a part of our continuing line, we will endeavour to remove that item from the web site. Also, some products shown on this web site may not be available through retail stores at which our products are sold.

website errors

We endeavour to present the most recent, most accurate and most reliable information on our web site at all times. However, there may be occasions when some of the information featured on Calladistribution.co.uk may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content (as is) and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

website changes

Our goal is to keep this website fresh and exciting, so that you'll want to come back often. We're constantly refreshing Calladistribution.co.uk - adding merchandise as new items as they are added to our line or deleting products as they are eliminated from our line. We create timely editorial to replace content that becomes outdated or out-of-season, move and expand portions of the site in an effort to bring you more, and will continue to increase our services to you as technologies improve. Please understand that we cannot guarantee something you saw on a previous visit to Calladistribution.co.uk will still be present on our website when you visit again. We reserve the right to make changes to this website without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfil your requests whenever possible.


security policy

encrypted transmissions

At calladistribution.co.uk, we utilise the industry's highest standard of data encryption, and positive identification technology to ensure that your online shopping experience is safe and secure. Security measures are triggered automatically with your order. Your order will be submitted only if your computer and our server are communicating in a secure mode. Security measures are employed throughout our website, wherever you've been asked to submit information. We employ the industry's most stringent security technology to encrypt sensitive information, including your contact information and credit card number. Please review our Privacy Policy to find out exactly how your personal information is handled.

positive identification

Before your personal information is transmitted to us (whether you're requesting a catalogue or making a purchase, for example), your browser will make a positive identification that communication is being conducted with calladistribution.co.uk. Your browser will notify you prior to the transmission of sensitive information if the connection looks suspicious. Only upon authentication of a secure connection to calladistribution.co.uk will your order be processed online. This authentication by your browser takes place after you purchase and before your order is actually submitted.

follow-up measures

Once your order is transmitted to calladistribution.co.uk, your encrypted information is automatically transferred via a secure connection to a secure server that is not accessible to anyone online. Your order is then processed internally; no one but our order processors will have access to your information.


When it comes to making your calladistribution.co.uk experience one you can feel confident about, we are ever vigilant. Should you have any concerns about security that are not answered here, please contact us and we'll do all we can to put your mind at ease.


product pricing and payment policy

product pricing and taxes

Prices are subject to change at any time. VAT will be added at the prevailing rate automatically to each order.  Please note that whilst there is no VAT on postage there is on the service of shipping and handling.


  1. Orders will be despatched via our preferred courier service at a charge of £9.00 per order plus VAT at the prevailing rate
  2. Please allow an extra 2–3 days for deliveries to the Scottish Highlands and Islands.

UK offshore destinations
Parcels will normally be sent by the company’s nominated courier.

a.    Northern Ireland – £20.00 per order up to 25Kg.

b.    Channel Islands – £20.00 per order up to 25Kg. (2–3 day service).

c.    Isle of Man – £16.00 per order up to 25Kg. (2–3 day service).

d.    Republic of Ireland (Eire) £20.00 per order up to 25Kg. (2–3 day service).

credit card payment

Calla Distribution Ltd accepts the following payment cards for online purchases:



Visa Debit

We do NOT take cheque payments, PayPal, American Express or any method other than those mentioned above.

return policy

We want you to be happy with your purchase. On the rare occasion when it is necessary to return something we have a couple of provisos.  

Please ensure that you have ordered correctly.  Mistakes happen and we're happy to sort them out as best we can.  We will not replace or refund goods which have gone past their expiry date unless we have supplied them already out of date. Please ensure that you rotate your stock regularly.

Calla Distribution Ltd will replace defective products free of charge within one year of purchase. Calla Distribution Ltd may replace products that are in re-sellable condition. A 25% inventory restocking fee will be charged for replaced merchandise. Calla Distribution Ltd will not replace products that are opened or not in re-sellable condition. Calla Distribution Ltd reserves the right to make this determination. You must obtain a returns number before returning any goods, whether defective or not, from Calla Distribution Ltd. All return requests must be made within 3 working days of receipt, regardless of the reason for the return. Any products returned after this time will not be replaced or refunded.

please return the item(s) to:

Calla Distribution Ltd

1 Basingstoke Road




RG20 5NN


Please note: Only items purchased directly from Calla Distribution Ltd. may be accepted for a return or exchange. We will not refund or exchange any items purchased at a store or salon location. Only items purchased are refunded or exchanged. Shipping and handling costs will not be refunded.